by Don Tapscott, Anthony D. Williams
In this follow up to their 2007 bestseller, Wikinomics, Don Tapscott and Anthony Willliams once again use original research to provide new examples of organizations that are successfully embracing the principles of wikinomics to change the world. Find out how in this executive book summary of Macrowikonomics.
Judgment on the Front Line
by Chris DeRose, Noel Tichy
Management experts Chris DeRose and Noel M. Tichy explain why frontline employees are so important and why it is crucial to involve them in decision making. Judgment on the Front Line provides a five-step process for building a frontline-focused organization and includes examples of frontline leadership in action.
- Define a Customer-Based Vision.
- Develop a Front Line–Focused Culture.
- Obsess over Talent.
- Define the Judgment Playing Field.
- Live on the Line.